Cell No: +98-9353637700
Self-confident Optimistic and idealistic Adaptable in the workplace Circumspect Interested in learning
I am Mehran Farahraz. I was born on November 13, 1983 in Tehran. My father is a retired military man and my mother, a retired school teacher. My childhood was spent in a military base and from the very beginning, I became interested in electronics and computer. I completed my high school studies in Mathematics and graduated in Computer Hardware from university and then I entered the computer and IT market.
۱۹۹۹, ۲۰۰۰, ۲۰۰۱, ۲۰۰۲, ۲۰۰۳, ۲۰۰۴, ۲۰۰۵, ۲۰۰۶, ۲۰۰۷, ۲۰۰۸, ۲۰۰۹, ۲۰۱۰, ۲۰۱۱, ۲۰۱۲, ۲۰۱۳, ۲۰۱۴, ۲۰۱۵, ۲۰۱۶, ۲۰۱۷
۱۹۹۹- ۲۰۰۳ High School: Resalat
۲۰۰۳-۲۰۰۵ Military service
۲۰۰۴-۲۰۰۵ Behnam Jahan Company
۲۰۰۴-۲۰۰۸ Bachelor’s degree program in Computer Hardware
۲۰۰۵-۲۰۰۶ Sadra Fan Pardaz Company
۲۰۰۶-۲۰۰۷ Aria Sasol Company
۲۰۰۷-۲۰۱۱ Farassoo Company – After-sales services
۲۰۱۰-۲۰۱۵ Farassoo Company – Online sales
۲۰۱۳-۲۰۱۴ MyLavan Online Store
۲۰۱۳-۲۰۱۵ Espeero Marketing Company
۲۰۱۴-۲۰۱۵ Lavan Advertising and Marketing Center- Content and SEO Expert
Honest – Organized – Sympathetic- Reliable
Ambitious – Organizationally well-behaved- Broad-minded – Steady – Efficient– Cooperative
Computer and IT skills:
A Bachelor’s degree in Computer Hardware
English (Elementary 103)
Content Creation 100%
Negotiation techniques 100%
۲۰۰۰: An A+ Master degree in Hardware and Computer Repair from the Isiran Institute of Iran
۲۰۱۴: A Certificate in Negotiation Principles and Techniques from Industrial Management Institute
۲۰۱۶: A Certificate in Sales and After-Sales Services Negotiation from Saramadsazan-e Modiriyat-e Datis Company
۲۰۱۷: A Certificate in the Principles of Communication Skills from the Iran Management Consultants Association (IMCA)
۲۰۱۷: Participation in a specialized training course on the 5S Workplace Organization System
Crowded and noisy places- Uncleanliness- Haste- Argument-Unfinished business- Carelessness
Supervisor of Open Box Unit at Digikala Company, Feb. 2016-Present
In winter 2016, a project called Open Box was launched to sell refurbished products at Digikala Company, for which I work as the website administrator. Initially, open-box products were sold only inside the company, and ordinary people were not able to buy them. However, after about 4 months of research and troubleshooting the website, the service was made public, and currently, the Open Box website is accessible by everyone two days a month. I work as the website administrator in the company, and coordinate related issues with after-sales service, customer affairs, logistics and marketing units. I am also the supervisor of the unit where test specialists, photographers, editors and contact operators work. My responsibilities also extend to pricing, content and quality control, developing product sale policy, determining sales type, and drawing up guidelines in the Open Box unit of Digikala Company.
Senior Expert at Digikala After-Sales Services Unit, Oct. 2015-Feb. 2016
I started my career in the after-sales services unit at Digikala Company, the objective of which was to investigate what type of products enter the after-sales services unit, what are their common defects, the customer feedback, and the type of service required, and what is the status of open-box products to set up a specific website for. Those items that are returned to the after-sales services unit within the 7-day Digikala return service period will receive various services. Some of these products with problems, including the packaging, physical or partial defects, are diagnosed as the open-box items, which we aim to sell at a lower price, depending on the extent of damage, on a website operating under Digikala. Therefore, the Open Box project was launched at Digikala.
Content and SEO Expert at Lavan Advertising and Marketing Center, Sep. 2014-Oct. 2015
Lavan is an advertising and marketing center for the Espeero and Farassoo Corporate Group. However, it operates completely independently and works as a professional advertising center, providing consultancy and campaigns to the Iranian and foreign companies. My responsibilities also extend to the creation of physical and digital content, including texts, graphics and infographics, marketing ideas, businesses’ marketing strategies, goal setting, and online and offline marketing.
Marketing and Online Sales Director of Farassoo and Espeero Corporate Group, Mar. 2010-Oct. 2015
I worked as an expert of corporate and government, mega-stores and large stores sales, and launched the online sales at Farassoo Company. I also collaborated with more than 35 online stores, including Digikala, Chare, Albasco, Bamilo and other types of online stores over 4 years. As the marketing and online sales director, I launched and created content for, and administrated the social networks of Farassoo and Espeero Corporate Group, directed the offline and online marketing campaigns, created digital content for all the products in line with the objectives of the group, carried out digital marketing campaigns and launched advertising campaigns, directed the online sales and created the content of Lavan stores called MyLavan, and performed all the online tasks of Farassoo and Espeero Corporate Group.
Senior Expert of After-Sales Services Unit at Farassoo Computer Industries Company, May. 2007-Mar. 2011
I started my career at Farassoo as a technical expert of after-sales services unit. Farassoo provides one of the best service guarantees in the IT industry; therefore, it was a great opportunity for me to initiate my career. As an expert, senior expert and the after-sales services support supervisor, I was supposed to troubleshoot and repair all types of electronic components and computer accessories, answer customer service calls over the phone and in person, establish direct connections with customers, provide services to organizations and companies, and suggest service solutions to the companies. My four-year presence in the after-sales services unit has enhanced my skills of real-time negotiation, improved my professional behavior towards the customer, and made me more patient while providing services and dealing with customer affairs.
IT infrastructure support expert at Iranian Informatics Development Group, Aria Sasol Company, Asaluyeh, Aug. 2006-May 2007
As a trainee at the Informatics Development Company, I was the expert in charge for Sahand Systems hardware and software support at Aria Sasol Company which is the largest producer of ethylene in the Middle East and the third largest producer of it in the world, with a South African origin. I was the expert in charge for the installation, maintenance, monitoring, and repair of the systems and networks of the company.
IT support officer at Sadrafan Pardaz Knowledge-Based Company, Jan. 2006-Sep. 2006
Provision, installation, and support of systems and networks at the company which is affiliated to Tehran Metro Company
Technical expert of the Iranian Behnam Jahan Company, a subsidiary of the Iran Khodro Group, Mar, 2004-Jan. 2006
Performing electro-technical affairs, repairs and assemblies of kits and circuits, and assembling machine parts such as diodes, relays and the like.
Positions of Interest:
Offline and Digital Marketing Consultancy
Professional content creation and advertorial
Providing textual and graphic ideas for different occasional campaigns
Creating, empowering and expanding social media platforms and active participation in cyberspace
Developing corporate and government, online, mega-store, sub-branches and whole sales
Determining strategies to make startups and small, late-return businesses profitable
Setting up customer relationship management (CRM) systems for after-sales services and presenting professional solutions regarding customer affairs
To find more information about me and see examples of work I have done, just google my name in Persian “مهران فره راز” or in English “Mehran Farahraz”.
The last word:
Nearly 16 years of opportunity for holding various positions in the after-sales services, sales, marketing and e-commerce business up to 2017 and working in the most powerful companies, next to the IT industry masters, helped me generate the best and most innovative ideas. Moreover, my extensive experience in social networking service has uniquely connected me to each industry, through which I am able to develop new teams and businesses, and provide consultancy to large companies. Therefore, I am interested in participating in any related activities and collaborating with those working in these fields. Sharing and creating new ideas can drive innovation, and I would love to be part of this.
My cell phone number and email address are included. I look forward to the opportunity to discuss my request further. If possible, please set up an appointment on your calendar through email.